MIS Implementation Planner

Welcome and congratulations on your purchase of AT&T Managed Internet Service (MIS). Your installation will take place over the next several weeks.

To help you plan for the successful installation and turn-up of your new service, we have developed a number of implementation-related documents. These documents will provide you with key information about what to expect in each phase of your installation. AT&T MIS Customer Care will work closely with you every step of the way to help make your MIS installation as easy as possible.

Please take time to review the following PDF documents, as they will be very helpful during the implementation process.

MIS Customers: Please scroll down and review the following MIS PDF documents. You will find them very helpful during the implementation of your MIS service. If you ordered MIS as an ABN Customer, click here for your Implementation Planner. If you ordered AT&T Voice DNASM Service, click here for your Implementation Planner. An ID and Password were provided on your Voice DNA Customer Expectation Letter. Please contact your Sales person if you did not receive it.

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Are you interested in using the AT&T Secure E-Mail Gateway Service to protect your MIS bandwidth? Click here for more information on this SPAM filtering service, including our 30-day free trial offer for MIS Customers. Click here for trial agreement.

1.	MIS Implementation Overview (Part 1 of the Customer Expectation Document) A high level overview of the provisioning process. (Version 2.7)	Download
2.	Your Technical Interview Questionnaire (Part 2 of the Customer Expectation Document) Information that is needed prior to the provisioning of your order.	Download
3.	Your Responsibilities/AT&T Responsibilities An overview of the responsibilities of your Primary Technical Contact, as well as a summary of support provided by AT&T.
	AT&T Managed Customers (Version 3.0)	Download
	Self-Managed Customers (Version 3.1)	Download
4.	Class of Service (CoS) Data Collection Document (CDC) Applicable to MIS customers who have purchased the CoS option for Managed Data and IP Services. Customers will need to work with their Sales Agent and Sales DNC (Data Network Consultant) to complete this form prior to the Technical Interview with their Provisioning Technical Engineer.(Version 9.0)	Download
	CoS form, required document. Must be filled in and returned to PTE. (Version 9.0) NOTE: Please set your Excel macro security to medium/low and then select Enable Macros after launching this document. Before returning the document, please select the Validate button under Step 4 at the bottom of the data input sheet to highlight any errors that need correction prior to sending to the Provisioning Technical Engineer.	Download
5.	Sample Network Diagrams Schematic depictions of AT&T Managed Internet Service.
	Standard Network Diagram (Version 3.0)	Download
	MIS with VoIP Network Diagram (Version 3.0)	Download
	MIS via Ethernet Access Network Diagram (Version 3.0)	Download
	Managed Firewall Service (Server-Based) Network Diagram (Version 3.0)	Download
	OCx Network Diagram (Version 3.0)	Download
6.	Site Preparation Guides Instructions for preparing your site for equipment installation.
	MIS with Managed Router Site Preparation Guide (Version 3.0)	Download
	Managed Firewall (Server-Based) Site Preparation Guide (Version 3.0)	Download
7.	Installation Instructions Step-by-step instructions for installing your MIS equipment and an overview of on-site installation.
	Tele-Installation Instructions (Version 4.0)	Download
8.	AT&T IP Address/Allocation Assignment Policy A detailed account of the AT&T IP Address/Allocation Assignment Policy. You will need to be familiar with this policy. (Version 3.0)	Download
9.	Dedicated IP Services IP Application Form A copy of the form required to request one or more Class C address blocks. (Version 8.6)	Download
10.	Special DNS Instructions Critical information about allowing AT&T Name Server access to perform zone transfers. Also provides information if you are providing your own primary and/or secondary DNS and you have been assigned an IP block for your LAN IPs which is /25 or smaller.
	Special DNS Instructions (Version 3.0)	Download
	Zone Transfers (Version 3.0)	Download
	DNS Hosting of Forward and Reverse Zones	Download
11.	Packet Filtering Packet filtering options applicable to MIS with Managed Router customers. (Version 3.0)	Download
12.	Configuration Guides
	AT&T MPLS Private Network Transport (PNT) Customer Technical Configuration Guide	Download
	Avaya Communication Manager 4.0 Configuration Guide (for Use With AT&T VoEVPN) . (Issue 1.2)	Download
	Avaya Multi-Vantage Configuration Guide (for use with AT&T Managed Services with VoIP). (Issue 1.1)	Download
	Cisco Call Manager Configuration Guide (for use with AT&T Managed Services with VoIP). (Issue 1.4)	Download
	Cisco Unified Communications Manager Customer Configuration Guide (for use with AT&T VoEVPN on Service Node v. 5.1(1)) (Issue 1.0)	Download
	IP Flex Reach Customer Configuration Guide for Quintum Tenor Equipment (Issue 1.2)	Download
	Nortel CS1000 v.4.5 H.323 Customer Configuration Guide	Link
	Siemens HiPath 4000 System Software V3.0 Configuration Guide (Version 3, Issue 01)	Download
13.	Test & Turn-up Checklists The steps that will be covered during your service turn up.
	AT&T Managed Customers (Version 3.0)	Download
	Self-Managed Customers (Version 3.0)	Download
14.	Site Surveys Checklists for the technician who will be reviewing environmental requirements of your equipment site.
	Ethernet Site Survey (Version 3.0)	Download
	Managed Firewall Service (Server Based) Site Survey (Version 3.0)	Download
	OCx Site Survey (Version 3.0)	Download

If you have any questions or concerns, please contact the AT&T MIS Customer Care Center at 888-613-6330.

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